Neema Uthappa, a native of the picturesque countryside of Coorg in southern India, has over 23 years of experience driving growth, operational excellence, and strategic digital transformation. She began her career as one of the first three executive women officers (Works) in the Indian Navy. Neema then transitioned into key management roles at prestigious organizations, including American Express, McKesson Corporation, and McKinsey & Co.
Throughout her career, Neema has achieved significant milestones. She established satellite townships for the Indian Navy and implemented Asia’s largest Naval Academy. At American Express, she invented a card product that earned her the Platinum Genius Medal. She introduced smart glass technology for error reduction in distribution centers and pioneered product automation at McKesson Corp. At McKinsey & Co., she led the data transformation from on-premises to cloud and spearheaded finance data transformation, resulting in her team winning the ‘Way We Work’ award. Her innovative work has earned her multiple patents.
Neema is known for her ability to simplify complex problems, breaking them down to basics. Each year, she takes up a new hobby, exploring diverse interests such as painting, winemaking, book writing, scuba diving, hypnotherapy and for 2024, it is perfume-making. She authored “The Cinderella Elephant” to inspire young managers to learn, grow, and thrive through life experiences. Neema is a sought-after speaker at industry conferences, known for her thought leadership in technology innovation and business strategy. Beyond her professional achievements, Neema is passionate about mentoring young entrepreneurs and start-up CEOs. She actively supports women in technology, focusing on single mothers. Neema resides in Boston with her husband Harish and daughter Niara.
Recently, in an exclusive interview with CIO Magazine, Neema shared her professional trajectory, insights on diversity and inclusion, personal hobbies and interests, future plans, words of wisdom, and much more. The following excerpts are taken from the interview.
What do you love the most about your current role?
I truly appreciate the vibrant culture at my company and within my team. There is a strong sense of camaraderie that fosters collaboration and support among colleagues. This positive environment not only makes work more enjoyable but also encourages innovation and creativity. The mutual respect and encouragement we share empower us to tackle challenges together, leading to a more dynamic and productive workplace.
How have you seen the role of the CIO change in the last 5-10 years, and what changes do you see on the horizon in the years ahead?
The role of the CIO has undergone a remarkable transformation over the past decade. Initially focused on managing day-to-day IT operations, the CIO now plays a strategic role that significantly influences business decisions through technology and innovation. I foresee the CIO evolving into a multifaceted leader who integrates business, finance, and technology. Future CIOs will need to possess a deep understanding of finance, operations, and marketing-not just at a surface level to drive success in their organizations.
What do you think are the new technologies and cultures/methodologies that will define the future workplace, and what do you think is the role of the CIO in helping design and deliver these?
The future workplace will increasingly lean towards personalization. Organizations are now focused on creating tailored solutions for clients and products. To achieve this, attracting and retaining top talent will be crucial. The workplace of the future will be characterized by personalized experiences that cater to the needs of high-performing individuals. CIOs will need to adopt a long-term perspective, developing sustainable solutions that not only enhance the workplace but also consider the broader impact on our planet.
Is there a particular person you are grateful for who helped get you to where you are?
Throughout my career, I have been fortunate to have mentors who have significantly influenced my journey. In the early stages of my career in the Indian Navy, Vice Admiral J.S. Bedi and Cmde Rajiv Girotra played pivotal roles in nurturing my core strengths. In the corporate world, I had the privilege of meeting Dina Shapiro in 2014, who was then the Chief Tax Officer at American Express. She took me under her wing, providing invaluable guidance and support, helping me navigate critical decisions while staying true to my values.
What does the term “authentic leadership” mean to you?
Authentic leadership is fundamental to effective management. It involves fostering transparency within teams and creating an environment where open communication is not only encouraged but celebrated. Leaders must balance logical reasoning with empathetic listening, valuing diverse perspectives and ideas. This approach cultivates trust and engagement, allowing teams to thrive and innovate.
What are your thoughts on diversity and inclusion in tech? How important is it to have authentic conversations with leaders, professionals, and changemakers to create more acceptance across the globe?
In today’s globalized business landscape, diversity of thought, ideas, and representation is essential. Individuals from varied backgrounds contribute unique insights that enhance product development and solution design. I was raised with the belief that everyone deserves equal respect, and this principle has guided my interactions in the workplace. Authentic conversations among leaders and professionals are vital for fostering acceptance and driving meaningful change across the industry.
What are some of your passions outside of work? What do you like to do in your time off?
I have a passion for exploring new hobbies, dedicating each year to a different interest. My pursuits have included painting, winemaking, book writing, scuba diving, hypnotherapy, and meditation. For 2024, I am excited to delve into perfume-making, which promises to be a fascinating creative outlet.
What is your biggest goal? Where do you see yourself in 5 years from now?
I do not subscribe to a rigid career progression checklist. I believe that an excessive focus on future roles can detract from one’s performance in the present. My primary goal is to engage fully with the challenges I face today, striving to elevate my team and drive the current company towards its maximum potential. I am committed to raising the bar for my team, ensuring that we collectively achieve our goals and contribute positively to the organization.
What advice would you give to aspiring technology leaders who aim to make a positive impact in their organizations and the industry as a whole?
Always consider the greater good before implementing any initiative. It is crucial for leaders to reflect on the impact of their decisions on the community and future generations. By prioritizing ethical considerations and community well-being, aspiring leaders can create a lasting positive influence within their organizations and beyond.